Support · Sorted
Sorted Support
Sorted: Photo Clean & Search, by Bronix Yazılım A.Ş.
Contact us
Questions, problems or feedback about Sorted: write to info@bronixengineering.com. Tell us your iPhone model, your iOS version and what happened, and we will get back to you as soon as we can.
Sorted is published on the App Store by Bronix Yazılım A.Ş. (Bronix), the developer and seller of the app.
Questions
How do I cancel my Sorted Plus subscription?
On your iPhone, open Settings → your name → Subscriptions → Sorted, and tap Cancel Subscription. If you cancel during the free trial at least 24 hours before it ends, you will not be charged. Cancelling stops future renewals; you keep Sorted Plus until the end of the period you have paid for. Deleting the app does not cancel the subscription.
How do I get a refund?
Purchases are made through Apple, and Apple handles refunds. You can request one at reportaproblem.apple.com.
I reinstalled the app or changed phones. How do I get Sorted Plus back?
Sign in with the same Apple ID, open the Sorted Plus screen in the app and tap Restore at the top left.
Where do the photos I delete go?
Nothing leaves your library until you empty Sorted's Trash and confirm the iOS deletion dialog. Deleted photos then go to Recently Deleted in the Photos app, where iOS usually keeps them for 30 days, so you can still recover them there. If you use iCloud Photos, deletions also apply to your other devices.
How do I change Sorted's access to my photos?
Open Settings → Privacy & Security → Photos → Sorted, and choose Full Access, Limited Access or None. With limited access, Sorted only sees the photos you picked.
Are my photos uploaded anywhere?
No. Your photos, and everything worked out from them, are processed and stored on your iPhone. The Sorted Privacy Policy lists what does leave the device.